Shipping, shipping costs and returns
Here you will find all information about shipping, shipping costs and handling:
(You can also read our terms and conditions)
Deliveries are made by a shipping service provider to be chosen by us. The shipping rate depends on the order value and/or weight and the location to which delivery is to be made.
Please note!!! For deliveries outside the EU, import taxes or customs duties may be levied by the country of destination and are the responsibility of the recipient. These are based on the import regulations of the recipient country. For more information, please contact the relevant customs office before submitting your order.
The average delivery time in Germany is 3 working days after receipt of payment. Within the EU 3-5 working days and outside the EU 5-10 working days.
For products that are produced on request or are produced according to customer requirements, the shipping is 8-12 working days. In this case, however, this is stated on the product page.
Sometimes orders may be shipped from different warehouses. Then you will receive several deliveries. For example, some of the designers we work with ship directly from their atelier.
Current shipping prices can be found below:
(1) Within the Federal Republic of Germany
In the regular case, the shipping costs are calculated from the weight and size of the order to be shipped.
The shipping costs will be shown in the last step before completing the ordering process in the shopping cart.
Standard letter: €0.70
Standard Shipping large letter: €1.80
Standard Shipping 3: €2.99
Standard Shipping 4: €3.50
Package (e.g. bicycle helmet): € 6.99
Very big package: € 9.50
(2) All other countries/regions
Standard Int. 1: €3.60
Package: € 12.00
Very Large Package: €19.90
Notes for Switzerland: Unfortunately, we are currently not able to ship to Switzerland. But through Meininkauf.ch you are able to purchase all our products. Click here for more information about Meininkauf.ch!
Packaging: We try to avoid unnecessary packaging material as much as possible and do not use any additional product packaging for most of our products. Sometimes, however, it cannot be done without, because of course we want to ensure that the goods arrive at their destination clean and intact.
Return: You want to send something back? No problem. Please simply send your return back to our warehouse, stating your order number:
Allthatiwant UTE Mohr, Lindenstrasse 5, 53343 Wachtberg, Germany.
Upon receipt of the return, you will be automatically notified and the purchase amount will be refunded within approx. 3-5 working days using the payment method previously used.
Please note that for insurance reasons, we cannot accept returns that have been delivered "privately".
Unfortunately, for technical reasons, we cannot offer an exchange. You would simply have to place a new order. The return costs, when exercising the right of withdrawal, are to be borne by you, the consumer, regardless of the value of the goods.